Delivery terms and conditions

Delivery terms and conditions

General

  • The web shop products are sold by Metsikki Design (2853464-5).
  • Ordering requires accepting these terms and conditions.
  • No registering is necessary for making an order.
  • The person making the order must be over 18 or have permission from their guardian.
  • All prices include value-added tax (24 %) required in Finland.
  • We reserve the rights to changes in prices and delivery terms and conditions.

Payment

The price of products picked to your shopping cart can be seen on the page “Ostoskori”, from where you can switch over to the payment page and choose your preferred delivery and payment methods. You can use following payment methods:

Bank Transfer (SEPA)

The order is paid directly to the company’s bank account (bank: Länsi-Suomen Osuuspankki, IBAN: FI03 5631 9920 0175 37, BIC: OKOYFIHH). Once you have made your order, you will get the number of your order, which must be put in the note-column when making the bank transfer. Product will not be delivered before the payment shows up at company’s bank account. The order will get cancelled if the payment can not be seen on the bank account within a week of making the order.

Web payment, checkout.fi

Payment intermediary Checkout Finland Oy (2196606-6) enables you to pay via your bank account (accepted banks: Nordea, Osuuspankki, Säästöpankki, POP-pankki, Danske Bank, Handelsbanken, S-pankki, Ålandsbanken and LähiTapiola), via credit card (accepted cards: Visa, Visa Debit, Visa Electron, MasterCard ja Debit MasterCard) or via Collector invoice and payment instalments (please note that Collector adds 2,95 € invoice fee to the total sum of payment). After paying the order, you will receive confirmation email. More information about Checkout Finland Oy here.

In case you have discount coupon, enter its code in the empty coupon-column when paying, then click the ‘use coupon’ link. Web shop will then automatically reduce the value of the coupon from your total. Potential delivery expenses will be added to your total without discharge.

Delivery

Metsikki Design web shop products are not usually available in stock, because they get finished according to received orders. The products should be ready to be shipped within two weeks of receiving the order. Delivery in Finland takes about two to three weekdays, for other EU countries it is about three to eight weekdays. If there is a special need to hurry with your order, please contact us via email.

Fixed delivery price in Finland is 9,50 euros either via post or Matkahuolto. To other EU countries, fixed delivery price is 23,00 euros most often via Parsel Connect service. When in Finland, you can choose the best suited pick-up point from Posti or Matkahuolto. Alternatively, you can retrieve your order from Metsikki’s own workshop in Panelia, Eura, to avoid delivery prices.

In case the web shop shows you delivery options for wrong country, you can change the settings on Kassa-page. If you wish to make an order outside EU countries, please contact us via email: info(a)metsikki.fi

We will send you a text message to inform you when your order is ready. Depending on the chosen method of delivery, the order is then either shipped up to a delivery company or you can pick it up from Metsikki’s workshop. If latter, please call us or send an email to arrange date and time of the pick-up.

All our package deliveries are made with Shipit Oy Ab (2705721-8) services. Click here to follow the delivery. If your package in damaged during delivery, please make a reclamation via Shipit (link).

Return policy

All items have 14 days of return guarantee in line with Finnish Consumer Protection Act. You must send notice of wanting to return the items within 14 days of receiving them. You can send notice via email (info(a)metsikki.fi) or by clicking here. The product must be sent back without delay and within 14 days of sending return notice. You as a customer are responsible of any delivery expenses and must pack the product with care. The order will be reimbursed to the bank account of your choosing once the product has been returned in its original condition. Please note that this return policy does not cover custom-made products, which have for example special colour or size.

Gift cards to Metsikki Design web shop are valid for six months after being purchased. The value of gift card ceases after that. One gift card can only be used once in the web shop. If the price of purchase is lower than the value of gift card, the excess value is not reimbursed.

Liability in case of flaws

If there is a flaw that impedes with using the product, it can be sent back to be fixed or replaced free of charge. Prerequisite is that the product has been handled with care and kept in dry indoors. Normal signs of use, such as the paint getting thinner, are not considered a flaw. Please contact us and tell more about the problem before returning the item.

 

Metsikki Design

Emma Suominen

info(a)metsikki.fi

+358 45 140 1649

Paneliantie 530

27430 Panelia

Finland

Business ID: 2853464-5

VAT number: FI28534645